Broadband and cable TV

Kokkolan Vuokra Asunnot Oy provides residents with fast Elisa broadband connections!

As a resident of Kokkolan Vuokra Asunnot Oy, your rent includes Elisa Taloyhtiönetti broadband with a speed of 25 Mbit/s (€0/month) as well as Elisa cable TV with basic channels.

You can also order additional paid TV channel packages and higher broadband speeds from Elisa.

PLEASE NOTE that the broadband connection is not activated automatically. You must register the connection in your own name with Elisa.

1. How to activate your broadband connection

  1. Contact Elisa or place an order on Elisa’s website.
  2. Provide your address and select the Elisa Taloyhtiönetti broadband service available for your apartment.
  3. Register the 25 Mbit/s basic connection (€0/month) included in your rent in your own name.
  4. You will receive an order confirmation and the necessary information for activating the connection from Elisa.
  5. Connect a suitable modem or router according to Elisa’s instructions.

Please note! Even though the 25 Mbit/s basic connection is included in your rent, you must register the connection with Elisa before you can use it.

Read the instructions for commissioning from this link https://elisa.fi/asiakaspalvelu/english/broadband-activation/

2. Would you like a faster internet connection?

If 25 Mbit/s is not sufficient for your needs, you can order a faster connection from Elisa.

The 25 Mbit/s basic connection included in your rent remains free of charge. You pay Elisa only the additional cost of the faster connection you choose.

Check the pricing for your area here.

3. When you move out

When you move out of a Kokkolan Vuokra Asunnot Oy apartment, remember to also take care of your Elisa broadband connection.

The connection is registered in your name, so Kokkolan Vuokra Asunnot Oy cannot terminate it on your behalf.

You can terminate your broadband connection through OmaElisa:

  1. Log in to OmaElisa.
  2. Select Your products and subscriptions (Tuotteesi ja tilauksesi).
  3. Select the broadband connection you wish to terminate.
  4. Select Agreement, owner and authorisation (Sopimus, omistaja ja valtuutus).
  5. Select Terminate agreement (Päätä sopimus) and follow the instructions.

If necessary, you can also contact Elisa Customer Service:

By phone: 010 190 240
By email: asiakaspalvelu.liittymat@elisa.fi

Important: Simply submitting a notification of change of address or the termination of your tenancy agreement does not terminate your personal agreement with Elisa.

If you have ordered a paid higher-speed connection or other additional services, make sure that these are also terminated or arrange with Elisa to transfer them to your new address.

4. Are you acting on behalf of another person?

If the subscription holder is unable to manage their matters with Elisa personally, they can authorise another person to act on their behalf.

Elisa has different types of authorisations and powers of attorney for different situations. Please note that a separate power of attorney is required to terminate a broadband connection on behalf of another person.

Elisa authorisations and powers of attorney → here

SERVICE DISRUPTIONS AND TECHNICAL ISSUES

If you experience problems with your internet connection, please contact the service provider, Elisa, directly:
elisa.fi/asiakaspalvelu/